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She N Me Salon Service Excellence
The She N Me Salon, Makeup Studio & Academy is a place where we take genuine care and keep the comfort of our clients as a high priority.
We pledge to provide the finest personal services and facilities for our clients who will always enjoy a warm, relaxed, yet refined ambience.
SERVICE PLEDGE BY EACH TEAM MEMBER
I am proud to be a part of She N Me Salon, Makeup Studio & Academy.
- I build strong relationships and create She N Me Salon, Makeup Studio & Academy clients for life.
- I am always responsive to the expressed and unexpressed wishes and needs of our clients.
- I am empowered to create unique, memorable and personal experiences for our clients.
- I understand my role in She N Me Salon in achieving the Key Success Factors.
- I continuously seek opportunities to innovate and improve She N Me, Makeup Studio & Academy experience.
- I own and immediately resolve guest problems.
- I create a work environment of excellent teamwork and creative services so that the needs of our clients and of my team are met.
- I am proud of my behavior, professional appearance and language.
- I protect the privacy and security of our clients, their family members, my fellow employees and the company’s confidential information and assets.
- I am responsible for uncompromising 5-star levels of cleanliness and creating a safe and accident-free environment.
SAFETY IS OUR TOP MOST PRIORITY
She N Me 10 Golden steps to maintain safe and hygiene environment.
- Hand Sanitizing before entering the salon.
- Temperature check of our employees & clients before they enter our salon.
- Complete salon sanitization and deep cleaning on daily basis.
- Personal protective gear for every employee
- We clean all salon surfaces minimum 2 times per day
- Regular sanitization of all touch points
- We clean tools, product packaging, styling station, chair & hair wash basin after each client.
- We work with single use disposable fabrics for each client.
- We kindly ask all clients to clean their hands when entering & leaving the salon.
- Our salon is spacious enough to maintain social distancing and we do follow it strictly.
Breaking the Rules of Beauty
“You never get a second chance to make a good first impression”
She N Me Salon team believes that it’s their duty & responsibility to provide clients with value for money, WOW them with their service experience, maintain a safe & a hygiene atmosphere, rebook their appointments, aware them about home care products & take positive feedback & references.
We are in continuous mode to provide 5-star overall service excellence to our clients. Few details to maintain 5-Star Service Excellence in She N Me Salon, Makeup Studio & Academy are:
- Helpful She N Me Staff throughout the entire visit.
- Big greeting when they enter the salon or spa like they are family.
- Ambiance throughout the space.
- Fixes a problem without fuss even though it is your fault.
- The home care products properly positioned & every client should be guided to use the same for her or for her partner.
- Understand the Real needs of the client and how to deliver the service with excellence.
- If retail is purchased, explain in detail how to use at home over and over again until the customer leaves with a true understanding of the product.
- Impeccable customer service & Hospitality.
- Genuine friendliness, smiles, and personality.
- Staff resolves any issue immediately & makes the customer feel special.
- Guest feels like a human being, not a number.
- Must feel like clients are getting their money’s worth and surprise them with our WOW factors.
- An unparalleled experience that guest feel good about, even entertained with, and find value in the service or product we offered.
- Maintain high level of personal & professional hygiene and cleanliness.